FAQ

Questions clients ask before the first call.

Short answers. If yours is not here, send a request and we will answer it personally.

How fast can I get a VA?: We aim to send a shortlist within days of the consult. Once you pick, onboarding starts as soon as the first payment clears.
What does it cost?: It depends on the role's tier (General, Skilled, Specialist) and the hours you need: full-time is 160 hours a month, part-time 80. Book a free call and we send a written quote before anything starts.
Is there a placement fee?: No upfront placement fee for ongoing placements. You pay for the hours you book, at the rate in your quote.
How does payment work?: The first 2 weeks are paid before your VA starts, then every 2 weeks in advance via Wise, PayPal or bank transfer. Monthly billing in advance is available on request. Cancel any time — your VA works through the end of the current paid period.
What if it is not a fit?: Every placement has a 30-day replacement guarantee. Tell us and we re-match you at no extra cost.
Where are your VAs based?: The Philippines. Strong English, overlap with US, Australian and UK hours, and a mature outsourcing industry behind them.
Who manages the VA day to day?: You direct the work. Teambly screens, onboards, offers monthly check-ins and handles replacements, so you are never left with just a name and an inbox.
Can I hire for a role not listed?: Usually, yes. Book a consult and describe the role. If we can staff it well, we will say so. If not, we will tell you that too.

Ready to get some of your time back?

Tell us what you need, or book a free consult. No pressure, just a conversation about the role.